1. Acceptance of Terms
By registering, accessing, or using the Flexy Health platform ("Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all terms, you must discontinue using our services immediately.
2. Description of Services
Flexy Health Care Ltd operates a healthcare workforce management and booking platform connecting qualified healthcare workers (including registered nurses, care assistants, and healthcare professionals) with healthcare facilities and service providers across the United Kingdom.
3. User Accounts and Eligibility
- Eligibility: Users must be at least 18 years old and legally authorized to work in the United Kingdom.
- Credentials: Healthcare professionals must supply truthful, verifiable qualifications, certifications, DBS clearance, and right-to-work documentation.
- Account Security: You are responsible for safeguarding your login credentials and notifying Flexy Health immediately of any unauthorized use.
4. Booking and Shift Management
Service providers may post shifts outlining dates, times, hourly rates, and specific clinical duties. Healthcare professionals can apply for or be assigned to available shifts. Once a shift booking is confirmed, both parties are expected to honor the agreed schedule and professional standards.
5. Shift Attendance & Cancellations
- Healthcare workers must arrive punctually and log shift attendance and completed tasks accurately.
- Cancellations must be communicated at the earliest opportunity through the platform or administrative channels. Frequent or late cancellations may result in account suspension.
6. Payments, Billing & Fees
Payment rates, platform fees, and withdrawal terms are specified on the platform. Remittances to healthcare professionals are processed upon successful completion and verification of scheduled shifts according to the platform's withdrawal procedures.
7. Professional Standards & Patient Confidentiality
All healthcare personnel must comply with relevant professional regulatory bodies (such as NMC, GMC, or HCPC), adhere to clinical safeguarding guidelines, and maintain strict patient confidentiality in compliance with UK healthcare standards and data protection laws.
8. Limitation of Liability
Flexy Health strives to ensure platform reliability and vetted personnel, but to the maximum extent permitted by law, Flexy Health Care Ltd shall not be liable for indirect, incidental, or consequential damages arising from shift engagements or platform downtime.
9. Amendments & Governing Law
We reserve the right to modify these Terms at any time. Continued use of the platform after modifications constitutes acceptance of the revised Terms. These Terms are governed by and construed in accordance with the laws of England and Wales.